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Library Services

Find Help: IT Services

​We support all aspects of using IT at Cardiff Met. We deal with password issues and computer problems; we can help with the wi-fi​ and give advice on purchasing   I​T​ hardware​ and software​. For any IT query, you can call​ or email ​us. Alternatively you can stop by the technology support desks​ in the learning centres​.

IT Essentials

  • Opening Hours
  • Information for our opening hours can be found on our opening hours page.

  • Email
  • Cardiff Met offers many ways for staff and students to access email. For more information visit our email flash guide.

  • Wi-Fi
  • Cardiff Met offers Wi-Fi connection via Eduroam. For more information visit our Wi-Fi flash guide.

  • Purchasing Software and Hardware
  • Cardiff Met offers many options for purchasing software and hardware. More information can be found by contacting the IT Helpdesk.

IT Helpdesk

The IT Helpdesk is the first point of contact for any IT related issue or query. We provide 1st line support and general IT advice for both students and staff across the University.

We aim to resolve your query as quickly as possible by either remotely connecting to your machine to fix the issue, providing you with the relevant information needed or escalating the call to one of our IT Advisors who will visit you directly.​

All calls are managed within our Service Desk system ​and will be prioritised according to the nature of the issue.

For more information visit our IT Helpdesk page.

IT Security

The objectives of IT Security at Cardiff Met are to maintain availability of IT services, to safeguard the confidentiality and integrity of information resources and to ensure that computer usage complies with relevant legislation.

An important part of this is related to the measures put in place by Library and Information Services to protect information resources. Many of these occur in background so you may not be aware that that they are happening.

For more information visit our IT Security page.

Network and Password

You can change your Cardiff Met password via our Password Management Self-Service site. Click on the link below:

Change my password

If you are having trouble accessing the Password Management Self-Service site, please contact the IT Helpdesk on 02920 41 7000 (ext. 7000) or via

Laptop Loans

Cardiff Met provides a Laptop Loan service. For more information visit our Laptop Loans page.